Summary:

Retail Data Systems is looking for full time support specialists to provide support to our customer base. We are looking for someone with knowledge of grocery / retail POS hardware & software, PC's and Basic Networking. Bi-lingual is a PLUS!

Responsibilities:

• Providing on-site hardware and phone support including diagnosing and solving equipment and software issues
• Preparation, configuration and installation of POS equipment
• Maintaining parts inventory
• Customer training
• On-Call
• Excellent customer service skills are required
• Must be self-motivated, organized and punctual
• Valid driver’s license and good driving record and able to travel to customer sites in your area
• Some overnight travel may be required
• Background check required for credit card PCI compliance

Benefits:

• Health and Dental benefits
• Competitive wages
• Company car provided
• 401k

Job Type: Full-time

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Retail Data Systems is looking for a passionate and driven grocery store POS systems installation/support specialist to join our Poughkeepsie, NY area team. This position will be an integral member of our grocery store team, implementing and supporting our customer base. You will be responsible for the successful implementation of various grocery store POS technology products, and providing knowledge and training at the customer level.

If you are a multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you!

What You’ll Do:

• Customer Service is the core of our focus at RDS. As one of our frontline leaders with our clients, communication capabilities across multiple forms (email, chat, and phone) is key.
• Become a POS product expert through internal training and documentation.
• Maintain a positive working relationship with multiple clients.
• Troubleshoot possible software issues, reporting bugs and enhancements.
• Utilize customer relationship tools to maintain support infrastructure and documentation.
• Partner with RDS’s vendors and manufacturers for necessary additional support.

What You’ll Need:

• Strong communication, presentation, and interpersonal skills.
• Strong organizational, planning, and time-management skills.
• Willingness to roll up your sleeves and grind alongside the team (we’re all hands-on deck here).
• Be able to anticipate problems and offer solutions to find ways to accomplish what needs to get done.
• Willingness to learn, remain open to feedback, and to explore further if necessary.
• Decisive problem-solving skills with advanced listening and coping skills.

What Would Be A Plus:

• Experience working in a grocery store environment
• POS and/or Networking Certifications

Benefits & Perks:

• Paid Vacation & Personal Days
• Opportunity for Overtime Pay
• Medical, Dental, and Life Insurance
• 401K Plan
• Travel Opportunities
• Company Laptop
• Cell Phone Reimbursement

Job Type: Full-time

Apply Now

Retail Data Systems is looking for a passionate and driven grocery store POS systems installation/support specialist to join our Pittsburgh, PA area team. This position will be an integral member of our grocery store team, implementing and supporting our customer base. You will be responsible for the successful implementation of various grocery store POS technology products, and providing knowledge and training at the customer level.

If you are a multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you!

What You’ll Do:

• Customer Service is the core of our focus at RDS. As one of our frontline leaders with our clients, communication capabilities across multiple forms (email, chat, and phone) is key.
• Become a POS product expert through internal training and documentation.
• Maintain a positive working relationship with multiple clients.
• Troubleshoot possible software issues, reporting bugs and enhancements.
• Utilize customer relationship tools to maintain support infrastructure and documentation.
• Partner with RDS’s vendors and manufacturers for necessary additional support.

What You’ll Need:

• Strong communication, presentation, and interpersonal skills.
• Strong organizational, planning, and time-management skills.
• Willingness to roll up your sleeves and grind alongside the team (we’re all hands-on deck here).
• Be able to anticipate problems and offer solutions to find ways to accomplish what needs to get done.
• Willingness to learn, remain open to feedback, and to explore further if necessary.
• Decisive problem-solving skills with advanced listening and coping skills.

What Would Be A Plus:

• Experience working in a grocery store environment
• POS and/or Networking Certifications

Benefits & Perks:

• Paid Vacation & Personal Days
• Opportunity for Overtime Pay
• Medical, Dental, and Life Insurance
• 401K Plan
• Travel Opportunities
• Company Laptop
• Cell Phone Reimbursement

Job Type: Full-time

Apply Now

Summary:
Retail Data Systems is looking for a passionate and driven grocery store systems specialist to join our South Florida area team. This position will be an integral member of our grocery store team, implementing and supporting our customer base. You will be responsible for the successful implementation of various grocery store technology products, and providing knowledge and training at the customer level.

If you are a multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you!

What You’ll Do:

• Customer Service is the core of our focus at RDS. As one of our frontline leaders with our clients, communication capabilities across multiple forms (email, chat, and phone) is key.
• Become a product expert through internal training and documentation.
• Maintain a positive working relationship with multiple clients.
• Troubleshoot possible software issues, reporting bugs and enhancements.
• Utilize customer relationship tools to maintain support infrastructure and documentation.
• Partner with RDS’s vendors and manufacturers for necessary additional support.

What You’ll Need:

• Strong communication, presentation, and interpersonal skills.
• Strong organizational, planning, and time-management skills.
• Willingness to roll up your sleeves and grind alongside the team (we’re all hands-on deck here).
• Be able to anticipate problems and offer solutions to find ways to accomplish what needs to get done.
• Willingness to learn, remain open to feedback, and to explore further if necessary.
• Decisive problem-solving skills with advanced listening and coping skills.

What Would Be A Plus:

• Experience working in a grocery store environment.
• POS and/or Networking Certifications.

Benefits:

• Paid Vacation & Personal Days
• Opportunity for Overtime Pay
• Medical, Dental, and Life Insurance
• 401K Plan
• Travel Opportunities
• Company Laptop
• Cell Phone Reimbursement

Job Type: Full-time

Apply Now

Retail Data Systems is looking for a motivated field service technician located in the area of either Washington PA, Wheeling WV, St. Clairsville OH or Columbus OH, to maintain Point-of-Sale systems. RDS is a rapidly expanding company with a growing customer base. This is a customer-facing position, primarily in the grocery retail segment, and requires direct engagement with our customers as well as other members of the RDS Organization.

Responsibilities:

• Providing on-site hardware and phone support including diagnosing and solving equipment and software issues
• Assisting in preparation, configuration and installation of POS equipment
• Maintaining parts inventory
• Excellent customer service skills are required
• Must be self-motivated, organized and punctual
• Ability to work as a team member to provide excellent customer service
• Good driving record and able to travel to customer sites in your area

Background and motor vehicle record check required.

Benefits:

• Competitive wages
• Company vehicle provided
• Health and Dental benefits
• 401k
• Advancement Opportunities

Job Type: Full-time

Apply Now

Summary:
Retail Data Systems is looking for a passionate and driven grocery store systems specialist to join our Philadelphia, PA area team. This position will be an integral member of our grocery store team, implementing and supporting our customer base. You will be responsible for the successful implementation of various grocery store technology products, and providing knowledge and training at the customer level.

If you are a multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you!

What You’ll Do:

• Customer Service is the core of our focus at RDS. As one of our frontline leaders with our clients, communication capabilities across multiple forms (email, chat, and phone) is key.
• Become a product expert through internal training and documentation.
• Maintain a positive working relationship with multiple clients.
• Troubleshoot possible software issues, reporting bugs and enhancements.
• Utilize customer relationship tools to maintain support infrastructure and documentation.
• Partner with RDS’s vendors and manufacturers for necessary additional support.

What You’ll Need:

• Strong communication, presentation, and interpersonal skills.
• Strong organizational, planning, and time-management skills.
• Willingness to roll up your sleeves and grind alongside the team (we’re all hands-on deck here).
• Be able to anticipate problems and offer solutions to find ways to accomplish what needs to get done.
• Willingness to learn, remain open to feedback, and to explore further if necessary.
• Decisive problem-solving skills with advanced listening and coping skills.

What Would Be A Plus:

• Experience working in a grocery store environment.
• POS and/or Networking Certifications.

Benefits:

• Paid Vacation & Personal Days
• Opportunity for Overtime Pay
• Medical, Dental, and Life Insurance
• 401K Plan
• Travel Opportunities
• Company Laptop
• Cell Phone Reimbursement

Job Type: Full-time

Apply Now

Summary:
Retail Data Systems is looking for a passionate and driven NCR Advanced Back-Office (ABO) Specialist to join our St. Louis team. The NCR ABO Specialist provides a focus on the success of our customers.

The NCR ABO Specialist will be an integral part in our Grocery vertical configuring and supporting our customer base. You will be responsible for the successful administration of the NCR ABO product, providing additional knowledge and training to our internal team members that implement and work with the product at the customer level.

If you are a master multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you!

What You’ll Do:

• Customer Service is the core of our focus at RDS. As one of our frontline leaders with our clients, communication capabilities across multiple forms (email, chat, and phone) is key.
• Become a POS product expert through internal training and documentation.
• Assist in managing the NCR ABO staging and implementation for customer installations.
• Maintain a positive working relationship with multiple single unit and enterprise clients.
• Troubleshoot possible software issues, reporting bugs and enhancements to NCR.
• Utilize customer relationship tools to maintain support infrastructure and documentation.
• Partner with POS vendors and manufacturers for necessary additional support.

What You’ll Need:

• 0-3 Years’ Experience working with grocery stores and their IT/POS infrastructure.
• Strong communication, presentation, and interpersonal skills.
• Strong organizational, planning, and time-management skills.
• Willingness to roll up your sleeves and grind alongside the team (we’re all hands-on deck here).
• Ability to manage multiple projects with at times demanding deadlines.
• Be able to anticipate problems and offer solutions to find ways to accomplish what needs to get done.
• Willingness to learn, remain open to feedback, and to explore further if necessary.
• Decisive problem-solving skills with advanced listening and coping skills.

What Would Be A Plus:

• Grocery Back-Office Software Experience
• Experience building and managing a team
• POS and/or Networking Certifications

Benefits & Perks:

• Paid Vacation & Personal Days
• Opportunity for Overtime Pay
• Medical, Dental, and Life Insurance
• 401K Plan
• Travel Opportunities
• Company Laptop
• Cell Phone Reimbursement

Job Type: Full-time

Apply Now

Summary:
Retail Data Systems is looking for a motivated Grocery POS Software Technician in our Lenexa, KS office. RDS is the largest independent provider of Point of Sale in North America and our Kansas City team services grocery and hospitality customers across Kansas & Missouri. This is a customer-facing position and requires direct engagement with our customers as well as other members of the RDS Organization.

Required Knowledge and Experience:

• Network connectivity and security (wired and wireless)
• Operating systems (current, past, Windows)
• PC Hardware (building, troubleshooting, and testing)
• Friendly and patient demeanor when dealing with customers
• Point of sale experience preferred
• Restaurant experience preferred

Responsibilities:

• Troubleshoot network connectivity
• Troubleshoot, repair, and/or replace point of sale / POS / PC / computer hardware
• Image, reimage, backup point of sale equipment using Acronis and Ghost
• Daily interaction with customers to resolve OS, network, software, and hardware issues
• POS system project planning
• POS System installation and training

Benefits:

• Competitive wages
• Health and Dental benefits
• 401k

Job Type: Full-time

Apply Now