Retail Data Systems is looking for full time support specialists to provide support to our customer base. We are looking for an experienced Technical Support Specialist who has great familiarity with Hardware and Software Technology, a good understanding of Retail Operations and customer focused.

Responsibilities:

• Providing phone support including diagnosing and solving equipment and software issues
• Preparation, configuration and installation of POS equipment
• Producing processes documentation and training materials
• Customer training
• On-Call Rotation

We’re looking for someone with a minimum of 2 years retail store experience and expertise in the following areas:

• PC or POS system installations
• POS system operation, programming, troubleshooting
• End User training/education
• LAN/WAN Systems (including VPN’s)
• Firewalls, routers, hubs, and switches
• Windows Operating Systems (XP, Windows 7/8, Server 2008/2012)
• Microsoft Terminals Services
• Microsoft SQL
• Crystal Reports

Must be able to work under deadlines, be detail oriented, motivated to learn/teach, project driven and team oriented. Up to 20% domestic travel during the week. Competitive entry level starting salary with benefits.

• Excellent customer service skills are required
• Must be self-motivated, organized and punctual
• Good driving record and able to travel to customer sites in your area
• Background check required for credit card PCI compliancy

Benefits:

• Competitive wages
• Company car provided
• Health and Dental benefits
• 401k

Apply Now

Retail Data Systems is looking for full time support specialists to provide support to our customer base. We are looking for someone with knowledge of NCR ACS-IR software, NCR POS Hardware, PC's and Basic Networking.

Responsibilities:

• Providing on-site hardware and phone support including diagnosing and solving equipment and software issues
• Preparation, configuration and installation of POS equipment
• Maintaining parts inventory
• Customer training
• On-Call
• Excellent customer service skills are required
• Must be self-motivated, organized and punctual
• Good driving record and able to travel to customer sites in your area

Background check required for credit card PCI compliancy.

Benefits:

• Competitive wages
• Company car provided
• Health and Dental benefits
• 401k

Apply Now

Summary

Point of sale installation specialist for quick service restaurants nationwide and grocery retailers in the upper Midwest.

Purpose

Deliver and maintain POS and technology solutions that enable our grocery and hospitality customers to succeed in business.

Responsibilities:

• Take ownership for all phases of new system installations and existing system upgrades projects assigned to you
• Staging, programming and testing systems prior to installation
• Coordinate and oversee installation tasks, which may include other trades and vendors, and other RDS associates. Some tasks you will be called on to do - network cable termination, equipment placement and mounting
• Lead and deliver end user training on operations, management, new system features and standard practices
• Provide ongoing support for RDS customers via phone, remote sessions
• Provide after hours support as part of the on-call rotation
• Give feedback and recommendations to other internal teams to improve product delivery and reduce support requests
• Expand your knowledge of components, applications, and business activities to advance your abilities and responsibilities

Qualifications/Credentials:

• Interpersonal skills
  • Clearly communicate verbally and in writing with co-workers and customers
  • Can handle high call volume and high pressure situations
  • Able to prioritize issues and activities effectively
• General IT proficiencies
  • Troubleshooting and diagnostic skills
  • PC hardware
  • Operating Systems: Windows XP, 7, 8, Server 2003, Server 2008, Server 2012
  • System and data backup, recovery, imaging
  • Networking, routers, wireless access points
  • SQL Database basics
  • Office suite applications, email clients, browsers
  • Security practices - passwords, firewalls, antivirus, and anti-malware
  • Remote desktop support, FTP
• Business Experience
  • Grocery
  • Hospitality
• POS Systems - identify components, software applications and business activities for the following customer industries and platforms. Experience in one of these industries is beneficial
  • Grocery
  • Hospitality
• Up to 50% domestic travel required (Monday - Friday, home on the weekends), via airlines and rental car, or company vehicle

Our Values:

• Respect and honesty
• Learning and sharing
• Relaxation and fun
• Responsiveness
• Accountability and ownership

Apply Now

Working in a restaurant setting and thinking about kicking your game up a notch? That restaurant experience might make you uniquely suited for a position with Retail Data Systems.

RDS-Iowa is adding a full-time Point of Sale (POS) Support Technician to our team. The ideal candidate will have a background in restaurant environments using Aloha software and/or experience within a call center environment. The candidate will work directly with the support and sales teams providing technical support to our customers as well as installing hardware and software in new customer locations. Opportunities for growth for accomplished support technicians include Project Management positions.

Responsibilities:

• Receive calls and provide technology support for Aloha Point of Sale product.
• Respond to incoming calls in a timely manner according to department standards.
• Prioritize phone calls according to severity level and follow appropriate procedure.
• Communicate effectively with customers who have varied levels of technical ability.
• Record customer interaction using our database system.
• Use troubleshooting strategies to help identify the customer's issues.
• Use all departmental resources necessary to help the customer solve their issue.
• Develop new solutions to frequently occurring problems.
• Prepare for new releases and rollouts to anticipate customer inquiries.

Qualifications:

• Preferred experience using Aloha Point of Sale software in a Restaurant environment.
• Must be Customer-Service Oriented. At least one year working in restaurant industry, technology call center, or equivalent field support experience.
• Should be familiar with desktop operating systems, basic computer hardware, local area networks, and basic troubleshooting.
• Must be able to prioritize and work quickly and efficiently in a fast-paced environment.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Possess strong analysis, critical thinking, and problem solving skills.

Apply Now

Retail Data Systems (RDS) is the largest provider of Point of Sale Hardware and Software in North America. Founded in 1950, RDS now operates over 25 offices serving customers across the nation providing complete Point of Sale Technology. RDS sells, services, and supports a complete line of POS products including back office software, electronic payment, direct store delivery, and hosted solutions. We are looking for a full-time POS Parts Service technician for our Mt. Washington, KY office that is enthusiastic, self-motivated, and is eager to grow in this field.

Responsibilities:

• Repair and clean POS hardware and outsource with vendors what cannot be repaired in house
• Maintain inventory levels of repaired equipment
• Ship to customers repaired hardware and receive back damaged/ non-working for repair
• Document service actions by completing reports, logs, notating calls in help desk software
• Maintain correct programming manuals to assist technicians in field
• Receive incoming shipments daily (UPS, FedEx, etc.)

Requirements:

• Self-motivated, responsive individual with excellent prioritization skills
• Skilled at electronics troubleshooting
• Detail oriented and able to maintain accurate records of repairs, shipments, etc.
• Excellent oral and written communication skills

Benefits:

• Full –time hourly position (pay commensurate with experience)
• Medical/Dental
• Vacation/Sick Time
• 401K Plan

Email resume’ to: jbuckner@rdspos.com
Include “Parts Technician Applicant” in Subject Line

Apply Now

Retail Data Systems (RDS) is the largest provider of Point of Sale Hardware and Software in North America. Founded in 1950, RDS now operates over 25 offices serving customers across the nation providing complete Point of Sale Technology. RDS sells, services, and supports a complete line of POS products including back office software, electronic payment, direct store delivery, and hosted solutions. We are looking for a full-time POS Software Technician for our Mt. Washington, KY office that is enthusiastic, self-motivated, has a passion for software troubleshooting, and is eager to grow in this field.

Responsibilities:

• Service and support various POS software (ScanMaster, ISS45, StorePoint, EzScan)
• Troubleshoot software issues via phone and by remote log in
• Train customers as necessary
• Troubleshoot repairs to hardware as necessary (via phone)
• Work with colleagues on planning and organizing installs and on-going support
• Work in a team environment while motivated to perform alone on some projects

Requirements:

• Self-motivated, responsive individual with excellent prioritization skills
• PC (Server/Workstation) and POS Hardware knowledge OR A+ certification is required
• Knowledge of Microsoft Windows/Microsoft Office software required
• Some experience with POS applications, preferably in the grocery industry, beneficial but not required
• Flexible schedule for occasional nights and weekend work if necessary

Benefits:

• Full –time hourly position (pay commensurate with experience)
• Medical/Dental
• Vacation/Sick Time
• 401K Plan

Email resume’ to: jbuckner@rdspos.com
Include “Parts Technician Applicant” in Subject Line

Apply Now

Retail Data Systems (RDS) is the largest provider of Point of Sale Hardware and Software in North America. Founded in 1950, RDS now operates over 25 offices serving customers across the nation providing complete Point of Sale Technology. RDS sells, services, and supports a complete line of POS products including back office software, electronic payment, direct store delivery, and hosted solutions. We are looking for a full-time POS Hardware Service Technician for our Mt. Washington, KY office that is enthusiastic, self-motivated, has a passion for hardware troubleshooting, and is eager to grow in this field.

Responsibilities:

• Service and support various POS Hardware (NCR, IBM, Epson, etc.)
• Troubleshoot hardware issues by phone and by remote log in as well as on site at customer locations as necessary
• Train customers as necessary
• Work with colleagues on planning and organizing installs and on-going support
• Work in a team environment while motivated to perform alone on some projects
• Travel throughout the state as well as out of state travel as needed

Requirements:

• Self-motivated, responsive individual with excellent prioritization skills
• Excellent driving record as travel to customer locations is involved
• Excellent oral and written communication skills
• PC (Server/Workstation) and POS Hardware knowledge OR A+ certification is required
• Knowledge of Microsoft Windows/Microsoft Office Software required
• Some experience with POS applications, preferably in the grocery industry, beneficial but not required
• Flexible schedule for occasional nights and weekend work if necessary

Benefits:

• Full –time hourly position (pay commensurate with experience)
• Medical/Dental
• Vacation/Sick Time
• 401K Plan

Email resume’ to: jbuckner@rdspos.com
Include “Parts Technician Applicant” in Subject Line

Apply Now

Working in a restaurant setting and thinking about kicking your game up a notch? That restaurant experience might make you uniquely suited for a position with Retail Data Systems.

RDS Southeast is adding a full-time Point of Sale (POS) Support Technician to our team. The ideal candidate will have a background in restaurant environments using Aloha software and/or experience within a call center environment. The candidate will work directly with the support and sales teams providing technical support to our customers as well as installing hardware and software in new customer locations. Opportunities for growth for accomplished support technicians include Project Management positions.

Responsibilities:

• Receive calls and provide technology support for Aloha Point of Sale product.
• Respond to incoming calls in a timely manner according to department standards.
• Prioritize phone calls according to severity level and follow appropriate procedure.
• Communicate effectively with customers who have varied levels of technical ability.
• Record customer interaction using our database system.
• Use troubleshooting strategies to help identify the customer's issues.
• Use all departmental resources necessary to help the customer solve their issue.
• Develop new solutions to frequently occurring problems.
• Prepare for new releases and rollouts to anticipate customer inquiries.

Qualifications:

• Experience using Aloha Point of Sale software in a Restaurant environment.
• Must be Customer-Service Oriented. At least one year working in restaurant industry, technology call center, or equivalent field support experience.
• Should be familiar with desktop operating systems, basic computer hardware, local area networks, and basic troubleshooting.
• Must be able to work quickly and efficiently in a fast-paced environment.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Possess strong analysis, critical thinking, and problem solving skills.

Apply Now

Are you looking for a career change? Retail Data Systems is looking for someone who has basic knowledge of PC's and is mechanically inclined to fill an Entry Level Full Time Support Technician position in the Nebraska area. You have to be self-motivated, organized and punctual person with excellent customer service skills. We will provide on the job training for this specialized position.

Duties:

• Provide onsite technical support, as well as over the phone, for our customer base. This includes the frontend Point of Sale workstations and peripherals, Back office computers and the network.
• Microsoft system troubleshooting including virus removal and recovery and use of PC imaging software.
• Deliver technical computer troubleshooting and service peripherals on various POS computer workstations. For example: swapping printers, calibrating scales, repairing scanners, displays, keyboards and power supplies.
• Assist with POS computer hardware installations: clients, servers, networking equipment, structured cable and coax.
• Most of the day will be spent driving to customer sites repairing their computer systems (mostly day travel, with some overnights for installs). A company vehicle is provided for all travel to and from customer sites.

Desired Skills and Experience:

• Computer experience and troubleshooting skills; hardware, software and networking.
• Knowledge of Windows applications.
• Excellent customer service and time management skills, detailed, organized and able to multi-task are required.
• Excellent Self Starter who is self-motivated, can work independently or with a team.
• Requires minimum work direction.
• A good driving record.
• The ability to lift and carry up to 50lbs is required.

Benefits Include:

• Competitive wages
• Health and Dental benefits
• 401k
• Company Car
• Tools

Apply Now

Leading National Independent Retail Systems Dealer seeks Major Account Install Specialist for POS system installs/support in quick service restaurants around the USA. Permanent, full-time, salaried position. Must be fluent in English (speaking, reading, writing).

Responsibilities:

• Staging/programming/testing Point of Sale system prior to shipment.
• On-site training of restaurant personnel.
• Installation of system in the restaurant.
• On-site Live support.
• Programming and configuring database and kitchen video systems.
• Backup Help Desk Support.
• On-Call rotation.
• Producing processes documentation and training materials.

We’re looking for someone with a minimum of 2 years experience in one or more of the following areas:

• PC or POS system installations.
• Fast Food industry.
• POS system operation, programming, troubleshooting.
• End User training/education.
• Must be proficient using power tools to install cash drawers, video monitors, bump bars, etc.

Must maintain a personable, professional manner as a representative of the company. Must be able to work under deadlines, be detail oriented, motivated to learn/teach, project driven and team oriented. Up to 50% domestic travel (airline or company vehicle) during the week (home weekends). Will train. Competitive entry level starting salary with benefits. Growth potential in local office and also other branches. We do background checks and personality assessments.

Apply Now

Leading National Independent Retail Systems Dealer seeks Grocery Specialist for POS system projects in Grocery stores in the Upper Midwest (MN, WI, ND). Permanent, full-time, salaried position.

Must have a minimum of two years experience in grocery store operations. Responsibilities include:

• Staging/programming/testing Point of Sale system prior to delivery.
• On-site training of grocery personnel (front-end and back office).
• On-site Live support.
• Backup Help Desk Support.
• On-Call rotation.
• Producing processes documentation and training materials.

We’re looking for someone with a minimum of 2 years grocery store experience and expertise in one or more of the following areas:

• PC or POS system installations.
• POS system operation, programming, troubleshooting.
• End User training/education.
• Must be fluent in English (speaking, reading, writing). Must maintain a personable, professional manner as a representative of the company.

Must be able to work under deadlines, be detail oriented, motivated to learn/teach, project driven and team oriented. Up to 50% domestic travel (company vehicle) during the week (home weekends). Competitive entry level starting salary with benefits. Growth potential in local office and also other branches. We do background checks and personality assessments.

Apply Now

Retail Data Systems is looking for full time support specialists to provide support to our customer base. We are looking for someone with knowledge of NCR ACS-IR software, NCR POS Hardware, PC's and Basic Networking.

Responsibilities:

• Providing on-site hardware and phone support including diagnosing and solving equipment and software issues
• Preparation, configuration and installation of POS equipment
• Maintaining parts inventory
• Customer training
• On-Call
• Excellent customer service skills are required
• Must be self-motivated, organized and punctual
• Good driving record and able to travel to customer sites in your area

Background check required for credit card PCI compliancy.

Benefits:

• Competitive wages
• Company car provided
• Health and Dental benefits
• 401k

Apply Now