Careers

Careers at Retail Data Systems


Retail Data Systems is the largest provider of Point of Sale and related retail technology in the US. With offices in 25 states, RDS provides POS technology service and support to over 20,000 independently owned business locations. RDS offers excellent compensation and benefit programs to our 500+ associates around the US. Please click on one of the links below to view the job postings and apply today!

 

 Equal Employment Opportunity

Summary:
Front line phone and remote support for all our customers - including grocery, hospitality and c-store/fuel industries.

Purpose:
Create a positive customer support experience and build strong relationships through understanding problems, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.

Responsibilities:

  • Answer inbound service desk calls, emails, and monitor issue queues
  • Provide initial troubleshooting and clarification of issue or request
  • Create and update incident records for tracking and documenting issues or requests
  • Regular communication with customers, providing updates on open issues
  • Categorize and prioritize issues and requests using defined standards
  • Maintain resolution of 75% of all incoming calls without escalation to Level 2/Level 3 within established time limits
  • Follow escalation processes for incidents requiring additional knowledge or expertise, or not meeting the expected service level agreement for resolution
  • Monitors issues escalated to Level 2 to ensure timely resolution and maintain customer communication
  • Use, update, and maintain knowledge base documents
  • Validate and deliver solutions provided by Level 2/Level 3
  • Provide after hours support as part of the on-call rotation
  • Provide feedback and recommendations to other internal teams to improve product delivery and reduce support requests
  • Expand your knowledge of components, applications, and business activities to advance your abilities and responsibilities, graduating to a Level 2 position

Qualifications/Credentials:

  • Interpersonal skills
  • Clearly communicate verbally and in writing with co-workers and customers
  • Can handle high call volume and high pressure situations
  • Able to prioritize issues and activities effectively
  • General IT proficiencies
  • Troubleshooting and diagnostic skills
  • PC hardware
  • Operating Systems: Windows XP, 7, 8, Server 2003, Server 2008, Server 2012
  • System and data backup, recovery, imaging
  • Networking, routers, wireless access points
  • SQL Database basics
  • Office suite applications, email clients, browsers
  • Security practices - passwords, firewalls, antivirus, and anti-malware
  • Remote desktop support, FTP
  • POS Systems - identify components, software applications and business activities for the following customer industries and platforms

Experience in one of these industries is beneficial:

  • Grocery
  • Hospitality
  • Fuel & C-Store

Our Values:

  • Respect and honesty
  • Learning and sharing
  • Relaxation and fun
  • Responsiveness
  • Accountability and ownership

Job Type: Full-time

Apply Now

Retail Data Systems is looking for a full time Hospitality Software Technician to provide support to our customer base. We are looking for someone with knowledge of Restaurants, Brink POS Software, Hardware, PC's and Basic Networking.

Responsibilities:

  • Providing remote phone support including diagnosing and solving equipment and software issues
  • Preparation, configuration and installation of POS equipment
  • Staging of upcoming installs
  • POS Database Builds
  • Customer training
  • On-Call
  • Excellent customer service skills are required
  • Must be self-motivated, organized and punctual
  • Good driving record and able to travel to customer sites in your area

Background check required for credit card PCI compliancy.

Benefits:

  • Competitive wages
  • Continual growth for advancement
  • Health and Dental benefits
  • 401k

Apply Now

Retail Data Systems is looking for full time support specialists to provide support to our customer base. We are looking for an experienced Technical Support Specialist who has great familiarity with Hardware and Software Technology, a good understanding of Retail Operations and customer focused.

Responsibilities:

  • Providing phone support including diagnosing and solving equipment and software issues
  • Preparation, configuration and installation of POS equipment
  • Producing processes documentation and training materials
  • Customer training
  • On-Call Rotation

We’re looking for someone with a minimum of 2 years retail store experience and expertise in the following areas:

  • PC or POS system installations
  • POS system operation, programming, troubleshooting
  • End User training/education
  • LAN/WAN Systems (including VPN’s)
  • Firewalls, routers, hubs, and switches
  • Windows Operating Systems (XP, Windows 7/8, Server 2008/2012)
  • Microsoft Terminals Services
  • Microsoft SQL
  • Crystal Reports

Must be able to work under deadlines, be detail oriented, motivated to learn/teach, project driven and team oriented. Up to 20% domestic travel during the week. Competitive entry level starting salary with benefits.

  • Excellent customer service skills are required
  • Must be self-motivated, organized and punctual
  • Good driving record and able to travel to customer sites in your area
  • Background check required for credit card PCI compliancy

Benefits:

  • Competitive wages
  • Company car provided
  • Health and Dental benefits
  • 401k

Apply Now

Retail Data Systems is looking for full time support specialists to provide support to our customer base. We are looking for someone with knowledge of NCR ACS-IR software, NCR POS Hardware, PC's and Basic Networking.

Responsibilities:

  • Providing on-site hardware and phone support including diagnosing and solving equipment and software issues
  • Preparation, configuration and installation of POS equipment
  • Maintaining parts inventory
  • Customer training
  • On-Call
  • Excellent customer service skills are required
  • Must be self-motivated, organized and punctual
  • Good driving record and able to travel to customer sites in your area

Background check required for credit card PCI compliancy.

Benefits:

  • Competitive wages
  • Company car provided
  • Health and Dental benefits
  • 401k

Apply Now

Retail Data Systems is looking for full time support specialists to provide support to our customer base. We are looking for someone with knowledge of NCR ACS-IR software, NCR POS Hardware, PC's and Basic Networking.

Responsibilities:

  • Providing on-site hardware and phone support including diagnosing and solving equipment and software issues
  • Preparation, configuration and installation of POS equipment
  • Maintaining parts inventory
  • Customer training
  • On-Call
  • Excellent customer service skills are required
  • Must be self-motivated, organized and punctual
  • Good driving record and able to travel to customer sites in your area

Background check required for credit card PCI compliancy.

Benefits:

  • Competitive wages
  • Company car provided
  • Health and Dental benefits
  • 401k

Apply Now

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About RDS

Retail Data Systems is the largest provider of Point Of Sale Hardware and Software, in North America. Founded in 1950, RDS now operates over 30 offices serving customers across the nation providing complete Point Of Sale technology. Our team of over 500 professionals assure our customers of the best 24/7/365 service available. Our list of industry leading POS hardware and software products provide a variety of solutions for companies large and small.

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Data Systems Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA.
Data Systems Inc. is a Registered Agent of Citizens Bank, N.A., Providence RI.