Careers

Careers at Retail Data Systems


Retail Data Systems is the largest provider of Point of Sale and related retail technology in the US. With offices in 25 states, RDS provides POS technology service and support to over 20,000 independently owned business locations. RDS offers excellent compensation and benefit programs to our 500+ associates around the US. Please click on one of the links below to view the job postings and apply today!

Equal Employment Opportunity

Retail Data Systems is looking for a passionate and driven grocery store P.O.S. systems installation/support specialist to join our Pittsburgh, PA area team. This position will be an integral member of our grocery store team, implementing and supporting our customer base. You will be responsible for the successful implementation of various grocery store POS technology products, and providing knowledge and training at the customer level.

If you are a multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you!

What You’ll Do:

  • Customer Service is the core of our focus at RDS. As one of our frontline leaders with our clients, communication capabilities across multiple forms (email, chat, and phone) is key.
  • Become a POS product expert through internal training and documentation.
  • Maintain a positive working relationship with multiple clients.
  • Troubleshoot possible software issues, reporting bugs and enhancements.
  • Utilize customer relationship tools to maintain support infrastructure and documentation.
  • Partner with RDS’s vendors and manufacturers for necessary additional support.

What You’ll Need:

  • Strong communication, presentation, and interpersonal skills.
  • Strong organizational, planning, and time-management skills.
  • Willingness to roll up your sleeves and grind alongside the team (we’re all hands-on deck here).
  • Be able to anticipate problems and offer solutions to find ways to accomplish what needs to get done.
  • Willingness to learn, remain open to feedback, and to explore further if necessary.
  • Decisive problem-solving skills with advanced listening and coping skills.

What Would Be A Plus:

  • Experience working in a grocery store environment
  • POS and/or Networking Certifications

Benefits & Perks:

  • Paid Vacation & Personal Days
  • Opportunity for Overtime Pay
  • Medical, Dental, and Life Insurance
  • 401K Plan
  • Travel Opportunities
  • Company Laptop
  • Cell Phone Reimbursement

Job Type: Full-time

Apply Now

Summary:
Retail Data Systems is looking for a motivated Field Service Technician located in Seattle, WA to maintain Point-of-Sale systems. RDS is a rapidly expanding company with a growing customer base. This is a customer-facing position, primarily in the grocery retail segment, and requires direct engagement with our customers as well as other members of the RDS Organization. This position also requires long driving distances.

Responsibilities:

  • Providing on-site hardware and phone support including diagnosing and solving equipment and software issues
  • Assisting in preparation, configuration and installation of POS equipment
  • Maintaining parts inventory
  • Excellent customer service skills are required
  • Must be self-motivated, organized and punctual
  • Ability to work as a team member to provide excellent customer service
  • Good driving record and able to travel to customer sites in your area
  • Background and motor vehicle record check required

Benefits:

  • Competitive wages
  • Health and Dental benefits
  • 401k

Job Type: Full-time

Apply Now

Summary:
Retail Data Systems is looking for a motivated Field Service Technician located in Portland, OR to maintain Point-of-Sale systems. RDS is a rapidly expanding company with a growing customer base. This is a customer-facing position, primarily in the grocery retail segment, and requires direct engagement with our customers as well as other members of the RDS Organization. This position also requires long driving distances.

Responsibilities:

  • Providing on-site hardware and phone support including diagnosing and solving equipment and software issues
  • Assisting in preparation, configuration and installation of POS equipment
  • Maintaining parts inventory
  • Excellent customer service skills are required
  • Must be self-motivated, organized and punctual
  • Ability to work as a team member to provide excellent customer service
  • Good driving record and able to travel to customer sites in your area
  • Background and motor vehicle record check required

Benefits:

  • Competitive wages
  • Health and Dental benefits
  • 401k

Job Type: Full-time

Apply Now

Summary:
Retail Data Systems is looking for a passionate and driven grocery store systems specialist to join our South Florida area team. This position will be an integral member of our grocery store team, implementing and supporting our customer base. You will be responsible for the successful implementation of various grocery store technology products, and providing knowledge and training at the customer level.

If you are a multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you!

What You’ll Do:

  • Customer Service is the core of our focus at RDS. As one of our frontline leaders with our clients, communication capabilities across multiple forms (email, chat, and phone) is key.
  • Become a product expert through internal training and documentation.
  • Maintain a positive working relationship with multiple clients.
  • Troubleshoot possible software issues, reporting bugs and enhancements.
  • Utilize customer relationship tools to maintain support infrastructure and documentation.
  • Partner with RDS’s vendors and manufacturers for necessary additional support.

What You’ll Need:

  • Strong communication, presentation, and interpersonal skills.
  • Strong organizational, planning, and time-management skills.
  • Willingness to roll up your sleeves and grind alongside the team (we’re all hands-on deck here).
  • Be able to anticipate problems and offer solutions to find ways to accomplish what needs to get done.
  • Willingness to learn, remain open to feedback, and to explore further if necessary.
  • Decisive problem-solving skills with advanced listening and coping skills.

What Would Be A Plus:

  • Experience working in a grocery store environment.
  • POS and/or Networking Certifications.

Benefits:

  • Paid Vacation & Personal Days
  • Opportunity for Overtime Pay
  • Medical, Dental, and Life Insurance
  • 401K Plan
  • Travel Opportunities
  • Company Laptop
  • Cell Phone Reimbursement

Job Type: Full-time

Apply Now

Retail Data Systems is looking for a motivated field service technician located in the area of either Washington PA, Wheeling WV, St. Clairsville OH or Columbus OH, to maintain Point-of-Sale systems. RDS is a rapidly expanding company with a growing customer base. This is a customer-facing position, primarily in the grocery retail segment, and requires direct engagement with our customers as well as other members of the RDS Organization.

Responsibilities:

  • Providing on-site hardware and phone support including diagnosing and solving equipment and software issues
  • Assisting in preparation, configuration and installation of POS equipment
  • Maintaining parts inventory
  • Excellent customer service skills are required
  • Must be self-motivated, organized and punctual
  • Ability to work as a team member to provide excellent customer service
  • Good driving record and able to travel to customer sites in your area

Background and motor vehicle record check required.

Benefits:

  • Competitive wages
  • Company vehicle provided
  • Health and Dental benefits
  • 401k
  • Advancement Opportunities

Job Type: Full-time

Apply Now

Retail Data Systems is looking for a motivated field service technician for the central Ohio areas to maintain Point-of-Sale systems. RDS is a rapidly expanding company with a growing customer base. This is a customer-facing position, primarily in the grocery retail segment, and requires direct engagement with our customers as well as other members of the RDS Organization.

Responsibilities:

  • Providing on-site hardware and phone support including diagnosing and solving equipment and software issues
  • Assisting in preparation, configuration and installation of POS equipment
  • Maintaining parts inventory
  • Excellent customer service skills are required
  • Must be self-motivated, organized and punctual
  • Ability to work as a team member to provide excellent customer service
  • Good driving record and able to travel to customer sites in your area

Background and motor vehicle record check required.

Benefits:

  • Competitive wages
  • Company vehicle provided
  • Health and Dental benefits
  • 401k
  • Advancement Opportunities

Job Type: Full-time

Apply Now

Summary:
Retail Data Systems is looking for a passionate and driven grocery store systems specialist to join our Philadelphia, PA area team. This position will be an integral member of our grocery store team, implementing and supporting our customer base. You will be responsible for the successful implementation of various grocery store technology products, and providing knowledge and training at the customer level.

If you are a multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you!

What You’ll Do:

  • Customer Service is the core of our focus at RDS. As one of our frontline leaders with our clients, communication capabilities across multiple forms (email, chat, and phone) is key.
  • Become a product expert through internal training and documentation.
  • Maintain a positive working relationship with multiple clients.
  • Troubleshoot possible software issues, reporting bugs and enhancements.
  • Utilize customer relationship tools to maintain support infrastructure and documentation.
  • Partner with RDS’s vendors and manufacturers for necessary additional support.

What You’ll Need:

  • Strong communication, presentation, and interpersonal skills.
  • Strong organizational, planning, and time-management skills.
  • Willingness to roll up your sleeves and grind alongside the team (we’re all hands-on deck here).
  • Be able to anticipate problems and offer solutions to find ways to accomplish what needs to get done.
  • Willingness to learn, remain open to feedback, and to explore further if necessary.
  • Decisive problem-solving skills with advanced listening and coping skills.

What Would Be A Plus:

  • Experience working in a grocery store environment.
  • POS and/or Networking Certifications.

Benefits:

  • Paid Vacation & Personal Days
  • Opportunity for Overtime Pay
  • Medical, Dental, and Life Insurance
  • 401K Plan
  • Travel Opportunities
  • Company Laptop
  • Cell Phone Reimbursement

Job Type: Full-time

Apply Now

Summary:
Retail Data Systems is looking for a passionate and driven Grocery Support Rep to join our Wichita, KS office.

Responsibilities:

  • Responding quickly to customers
  • Computer and Network Troubleshooting
  • Training and support of proprietary software
  • Documenting calls

Requirements:

  • Learn quickly and perform well under pressure
  • Ability to work Independently yet within company guidelines
  • High level of integrity, confidentiality, and professional maturity
  • Must be Punctual
  • Must be flexible on hours. Overtime does happen
  • Travel is required (Overnight sometimes but rare)
  • Must be able to pass a background check and have a good driving record

Preferred Skills:

  • Windows 7 / Windows 10 experience Microsoft SQL experience
  • Bilingual prospects are encouraged to apply Point of sale experience

Benefits:

  • 401K
  • Health Insurance
  • Dental Insurance
  • Vacation Pay
  • Sick Pay
  • Voluntary Disability

Job Type: Full-time

Apply Now

Summary:
Retail Data Systems is looking for a passionate and driven grocery store systems specialist to join our Philadelphia area team. This position will be an integral member of our grocery store team, implementing and supporting our customer base. You will be responsible for the successful implementation of various grocery store technology products, and providing knowledge and training at the customer level.

If you are a multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you!

What You’ll Do:

  • Customer Service is the core of our focus at RDS. As one of our frontline leaders with our clients, communication capabilities across multiple forms (email, chat, and phone) is key.
  • Become a product expert through internal training and documentation.
  • Maintain a positive working relationship with multiple clients.
  • Troubleshoot possible software issues, reporting bugs and enhancements.
  • Utilize customer relationship tools to maintain support infrastructure and documentation.
  • Partner with RDS’s vendors and manufacturers for necessary additional support.

What You’ll Need:

  • Strong communication, presentation, and interpersonal skills.
  • Strong organizational, planning, and time-management skills.
  • Willingness to roll up your sleeves and grind alongside the team (we’re all hands-on deck here).
  • Be able to anticipate problems and offer solutions to find ways to accomplish what needs to get done.
  • Willingness to learn, remain open to feedback, and to explore further if necessary.
  • Decisive problem-solving skills with advanced listening and coping skills.

What Would Be A Plus:

  • Experience working in a grocery store environment.
  • POS and/or Networking Certifications.

Benefits:

  • Paid Vacation & Personal Days
  • Opportunity for Overtime Pay
  • Medical, Dental, and Life Insurance
  • 401K Plan
  • Travel Opportunities
  • Company Laptop
  • Cell Phone Reimbursement

Job Type: Full-time

Apply Now

Summary:
Retail Data Systems is looking for a passionate and driven NCR Advanced Back-Office (ABO) Specialist to join our St. Louis team. The NCR ABO Specialist provides a focus on the success of our customers.

The NCR ABO Specialist will be an integral part in our Grocery vertical configuring and supporting our customer base. You will be responsible for the successful administration of the NCR ABO product, providing additional knowledge and training to our internal team members that implement and work with the product at the customer level.

If you are a master multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you!

What You’ll Do:

  • Customer Service is the core of our focus at RDS. As one of our frontline leaders with our clients, communication capabilities across multiple forms (email, chat, and phone) is key.
  • Become a POS product expert through internal training and documentation.
  • Assist in managing the NCR ABO staging and implementation for customer installations.
  • Maintain a positive working relationship with multiple single unit and enterprise clients.
  • Troubleshoot possible software issues, reporting bugs and enhancements to NCR.
  • Utilize customer relationship tools to maintain support infrastructure and documentation.
  • Partner with POS vendors and manufacturers for necessary additional support.

What You’ll Need:

  • 0-3 Years’ Experience working with grocery stores and their IT/POS infrastructure.
  • Strong communication, presentation, and interpersonal skills.
  • Strong organizational, planning, and time-management skills.
  • Willingness to roll up your sleeves and grind alongside the team (we’re all hands-on deck here).
  • Ability to manage multiple projects with at times demanding deadlines.
  • Be able to anticipate problems and offer solutions to find ways to accomplish what needs to get done.
  • Willingness to learn, remain open to feedback, and to explore further if necessary.
  • Decisive problem-solving skills with advanced listening and coping skills.

What Would Be A Plus:

  • Grocery Back-Office Software Experience
  • Experience building and managing a team
  • POS and/or Networking Certifications

Benefits & Perks:

  • Paid Vacation & Personal Days
  • Opportunity for Overtime Pay
  • Medical, Dental, and Life Insurance
  • 401K Plan
  • Travel Opportunities
  • Company Laptop
  • Cell Phone Reimbursement

Job Type: Full-time

Apply Now

Summary:
Retail Data Systems is looking for a motivated Hospitality POS Software Technician in our Lenexa, KS office. RDS is the largest independent provider of Point of Sale in North America and our Kansas City team services grocery and hospitality customers across Kansas & Missouri. This is a customer-facing position and requires direct engagement with our customers as well as other members of the RDS Organization.

Required Knowledge and Experience:

  • Network connectivity and security (wired and wireless)
  • Operating systems (current, past, Windows)
  • PC Hardware (building, troubleshooting, and testing)
  • Friendly and patient demeanor when dealing with customers
  • Point of sale experience preferred
  • Restaurant experience preferred

Responsibilities:

  • Troubleshoot network connectivity
  • Troubleshoot, repair, and/or replace point of sale / POS / PC / computer hardware
  • Image, reimage, backup point of sale equipment using Acronis and Ghost
  • Daily interaction with customers to resolve OS, network, software, and hardware issues
  • POS system project planning
  • POS System installation and training

Benefits:

  • Competitive wages
  • Health and Dental benefits
  • 401k

Job Type: Full-time

Apply Now

Summary:

Retail Data Systems is looking for full time support specialists to provide support to our customer base. We are looking for someone with knowledge of grocery / retail POS hardware & software, PC's and Basic Networking. Bi-lingual is a PLUS!

Responsibilities:

  • Providing on-site hardware and phone support including diagnosing and solving equipment and software issues
  • Preparation, configuration and installation of POS equipment
  • Maintaining parts inventory
  • Customer training
  • On-Call
  • Excellent customer service skills are required
  • Must be self-motivated, organized and punctual
  • Valid driver’s license and good driving record and able to travel to customer sites in your area
  • Some overnight travel may be required
  • Background check required for credit card PCI compliance

Benefits:

  • Health and Dental benefits
  • Competitive wages
  • Company car provided
  • 401k

Job Type: Full-time

Apply Now

Summary:

Retail Data Systems is looking for full time support specialists to provide support to our customer base. We are looking for someone with knowledge of grocery / retail POS hardware & software, PC's and Basic Networking. Bi-lingual is a PLUS!

Responsibilities:

  • Providing on-site hardware and phone support including diagnosing and solving equipment and software issues
  • Preparation, configuration and installation of POS equipment
  • Maintaining parts inventory
  • Customer training
  • On-Call
  • Excellent customer service skills are required
  • Must be self-motivated, organized and punctual
  • Valid driver’s license and good driving record and able to travel to customer sites in your area
  • Some overnight travel may be required
  • Background check required for credit card PCI compliance

Benefits:

  • Health and Dental benefits
  • Competitive wages
  • Company car provided
  • 401k

Job Type: Full-time

Apply Now

Summary:

Front-line phone support and on-site service for grocery industry.

Purpose:

Create a positive customer support experience and build strong relationships through understanding problems, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.

  • Answer inbound service desk calls, emails, and monitor issue queues
  • Provide troubleshooting and clarification of issue or request
  • Create and update incident records for tracking and documenting issues or requests
  • Regular communication with customers, providing updates on open issues
  • Categorize and prioritize issues and requests using defined standards
  • Maintain resolution of 75% of all incoming calls without escalation to Level 2/Level 3 within established time limits
  • Follow escalation processes for incidents requiring additional knowledge or expertise, or not meeting the expected service level agreement for resolution
  • Monitors issues escalated to Level 2 to ensure timely resolution and maintain customer communication
  • Use, update, and maintain knowledge base documents
  • Validate and deliver solutions provided by Level 2/Level 3
  • Provide after-hours support as part of the on-call rotation
  • Provide feedback and recommendations to other internal teams to improve product delivery and reduce support requests
  • Expand your knowledge of components, applications, and business activities to advance your abilities and responsibilities for promotion opportunities

Qualifications/Credentials:

  • Must be self-motivated, organized and punctual
  • Good driving record and able to travel to customer sites in your area
  • Interpersonal skills
  • Clearly communicate verbally and in writing with co-workers and customers
  • Can handle high call volume in high-pressure situations
  • Able to prioritize issues and activities effectively
  • General IT proficiencies
  • Troubleshooting and diagnostic skills
  • PC hardware
  • Operating Systems: Windows XP, 7, 8, Server 2003, Server 2008, Server 2012
  • System and data backup, recovery, imaging
  • Networking, routers, wireless access points
  • SQL Database basics
  • Office suite applications, email clients, browsers
  • Security practices - passwords, firewalls, antivirus, and anti-malware
  • Remote desktop support, FTP
  • POS Systems - identify components, software applications and business activities for the following customer industries and platforms

Experience in one of these industries is beneficial:

  • Grocery
  • Hospitality
  • Fuel & C-Store

Our Values:

  • Respect and honesty
  • Learning and sharing
  • Responsiveness
  • Accountability and ownership

Benefits:

  • Competitive wages
  • Health and Dental benefits
  • 401k
  • Mobile Phone Plan

Job Type: Full-time

Apply Now

Summary:

Front-line phone support and on-site service for grocery industry.

Purpose:

Create a positive customer support experience and build strong relationships through understanding problems, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.

  • Answer inbound service desk calls, emails, and monitor issue queues
  • Provide troubleshooting and clarification of issue or request
  • Create and update incident records for tracking and documenting issues or requests
  • Regular communication with customers, providing updates on open issues
  • Categorize and prioritize issues and requests using defined standards
  • Maintain resolution of 75% of all incoming calls without escalation to Level 2/Level 3 within established time limits
  • Follow escalation processes for incidents requiring additional knowledge or expertise, or not meeting the expected service level agreement for resolution
  • Monitors issues escalated to Level 2 to ensure timely resolution and maintain customer communication
  • Use, update, and maintain knowledge base documents
  • Validate and deliver solutions provided by Level 2/Level 3
  • Provide after-hours support as part of the on-call rotation
  • Provide feedback and recommendations to other internal teams to improve product delivery and reduce support requests
  • Expand your knowledge of components, applications, and business activities to advance your abilities and responsibilities for promotion opportunities

Qualifications/Credentials:

  • Must be self-motivated, organized and punctual
  • Good driving record and able to travel to customer sites in your area
  • Interpersonal skills
  • Clearly communicate verbally and in writing with co-workers and customers
  • Can handle high call volume in high-pressure situations
  • Able to prioritize issues and activities effectively
  • General IT proficiencies
  • Troubleshooting and diagnostic skills
  • PC hardware
  • Operating Systems: Windows XP, 7, 8, Server 2003, Server 2008, Server 2012
  • System and data backup, recovery, imaging
  • Networking, routers, wireless access points
  • SQL Database basics
  • Office suite applications, email clients, browsers
  • Security practices - passwords, firewalls, antivirus, and anti-malware
  • Remote desktop support, FTP
  • POS Systems - identify components, software applications and business activities for the following customer industries and platforms

Experience in one of these industries is beneficial:

  • Grocery
  • Hospitality
  • Fuel & C-Store

Our Values:

  • Respect and honesty
  • Learning and sharing
  • Responsiveness
  • Accountability and ownership

Benefits:

  • Competitive wages
  • Health and Dental benefits
  • 401k
  • Mobile Phone Plan

Job Type: Full-time

Apply Now

Summary:
Retail Data Systems is looking for a motivated Grocery POS Software Technician in our Lenexa, KS office. RDS is the largest independent provider of Point of Sale in North America and our Kansas City team services grocery and hospitality customers across Kansas & Missouri. This is a customer-facing position and requires direct engagement with our customers as well as other members of the RDS Organization.

Required Knowledge and Experience:

  • Network connectivity and security (wired and wireless)
  • Operating systems (current, past, Windows)
  • PC Hardware (building, troubleshooting, and testing)
  • Friendly and patient demeanor when dealing with customers
  • Point of sale experience preferred
  • Restaurant experience preferred

Responsibilities:

  • Troubleshoot network connectivity
  • Troubleshoot, repair, and/or replace point of sale / POS / PC / computer hardware
  • Image, reimage, backup point of sale equipment using Acronis and Ghost
  • Daily interaction with customers to resolve OS, network, software, and hardware issues
  • POS system project planning
  • POS System installation and training

Benefits:

  • Competitive wages
  • Health and Dental benefits
  • 401k

Job Type: Full-time

Apply Now

Retail Data Systems is looking for a motivated field service technician for the southern Ohio areas to maintain Point of Sale systems. RDS is a rapidly expanding company with a growing customer base. This is a customer-facing position (primarily in grocery and restaurant retail) and requires direct engagement with our customers as well as other members of the RDS Organization.

Responsibilities:

  • Providing on-site hardware and phone support including diagnosing and solving equipment and software issues
  • Assisting in preparation, configuration and installation of POS equipment
  • Maintaining parts inventory
  • Excellent customer service skills are required
  • Must be self-motivated, organized and punctual
  • Ability to work as a team member to provide excellent customer service
  • Good driving record and able to travel to customer sites in your area

Background and motor vehicle record check required.

Benefits:

  • Competitive wages
  • Health and Dental benefits
  • 401k
  • Company vehicle provided
  • Advancement Opportunities

Job Type: Full-time

Apply Now